Their plane broke down and they thought they’d be stranded, but something unexpected happened: “We felt like VIPs.”

Some setbacks end up on the side of luck. What you experienced A couple from New Zealand When they get the news that their flight back to the city has been canceled and they may both be stranded at the airport. But the latter did not happen, andfor what They were invited to board another ship It will take them to their destination and it will surprise them There were no other passengers That’s both of them “We felt like VIPs”The couple’s man later told reporters.

Anaru Ratabu and his wife Moriah McGarwa-Rathabu They were visiting New Zealand New Plymouth To attend the conference held last Thursday morning. His intention was to fly that afternoon Auckland for Return home to NapierAlso in New Zealand territory.

But Your flight encountered a difficulty On arrival at New Plymouth Airport: Collided with a flock of birds On landing, Napier then had to stop running. According to the slogan Australian medium passenger, Ratabu then pointed out They thought they would be stranded Long hours at the airport as flights to Napier city are fully booked until Saturday.

But this did not happen. Staff at New Plymouth Airport looked for a solution for a distraught couple and quickly found one. The fact is that since all the crew members of the Napier-bound flight were Napier residents, the airline, Air New Zealand, They will be flown back home.

So a member of that airline The couple managed to get a place in it Modification of aircraft It is, ethically, only for the group. “We got on the plane, we were the only ones on the plane”Ratapu said happily: “We Felt VIP”.

The man of the couple also pointed out the group ATR 72 aircraft He treated both of them as if they were passengers They provided full service. “They did everything they usually do: They served lollipops, cookies and hot drinks. They also told us the safety measures.

Also, as the service from New Plymouth to Napier went direct without calling at Auckland, Despite departing an hour later than planned, the couple arrived On your original flight. “It took half an hour to get from New Plymouth to Napier and we walked across the island,” Ratabu said.

In fact, the two cities are on the west and east coasts of New Zealand’s North Island, respectively, a short route, but not usually operated directly by any airline. Always deviates to a degree AucklandIt is the more populous city of the two mentioned, but is further north.

After this experience, Ratabu spared no praise Airline of his countryHe said he received “good” customer service and had a “great” experience.

For his part, a spokesperson Air New Zealand They expressed that they were “delighted” to have Radabus take the couple And his wife where they were to go. “We are incredibly proud of our teamIt strives to go further for our customers every day,” said a company spokesperson traveler.

Remaining passengers on service to Auckland Accommodation was canceled on Thursday night and they were re-accommodated on a 7am flight on Friday.

Transfer of personnel and aircraft is normal At the airline network, a spokesperson also said. “If we have happy crew on board and we have passengers who have to travel the same route due to disruption, it’s not unusual for us to put them back on these flights,” the Air New Zealand man concluded.