Consumption fines of $150 million to 4 low-cost airlines for shipping hand luggage

These included charging additional fees to reserve adjacent seats for accompanying minors and dependents; Lack of transparency in pre-contractual information regarding the final price of the service; Charge additional fees for passengers’ hand luggage, and do not allow cash payment at the airport for these or other additional services.

The penalty can be appealed, and once this avenue is exhausted, companies can go to court, the same source indicates.

Rejected by the Aviation Association

The Airlines Association (ALA), which accounts for 85% of Spain’s air traffic, rejected the consumer ruling, which implicitly bans cabin baggage charges offered by some airlines.

ALA points out in a statement that this will harm consumers, “by suppressing passengers’ choice to hire exactly what they need.”

In this way, the approximately 50 million passengers, who today do not carry a suitcase on board and travel only with hand luggage under the seat, cannot benefit from paying only for essential services, forcing them to contract for services that they do not use. “

From Facua, they value the consumer’s decision and remember that consumers have the right to demand a refund of these additional fees.

In a memorandum, the Assofin Consumers Association expressed confidence that the penalty would act as an effective brake on the impunity with which companies have “ignored” consumer rights; It is “urgent” to change the behavior of these companies, which systematically apply uses that constitute “total abuse”.