In this guide I will tell you all the ways you have to contact PayPal if you encounter a problem
Although there are good alternatives to PayPal, this service is very popular. In this guide I will explain to you How to contact customer service From this online payment platform. I show you what they are All communication channels With PayPal and what you should do to go to their support service if there is a problem with your account, with any of the payments you have made, with a specific product purchased online or when you cancel a subscription with PayPal.
[index] [/index]All ways to contact PayPal and resolve issues
Below, I give you all the details about Ways to contact PayPal And also about some procedures to solve problems that appear when using any of its services.
The first form of contacting PayPal that I suggest is e-mail. The address is as follows:
The company does not provide approximate response times for this method, so you will need to be patient. Moreover, it indicates that in communications by mail, Agents can only provide general information. So it's not a way to manage anything related to your account, but a way to solve questions.
Customer service chat
PayPal has it chatbot Where you can send him your questions and he will answer them immediately. Keep in mind that this is an automated system and, in some cases, leaves a lot to be desired. If you have problems with this contact method, you can ask to speak to an agent, as shown in the image below.
I want to talk to an agent!
However, please note that the conversation is sent to a customer service representative Delay in responding to the query Some hours.
Contact PayPal by phone
PayPal also has a communication channel enabled for customer service via phone. This is the data:
- Phone: 91 836 29 90 / 900 801 665 (toll free for local landlines)
- Working hours: Monday to Friday: 09:00 – 19:30
You can call this phone number directly or do so from Support page. If you have identified yourself, Your profile will be visible to the customer service agent That takes care of you, makes it easy to manage and allows you to personalize the conversation from the first moment.
Through their social networks
Another form of communication is through Social networks PayPal. I can't guarantee that someone will help you, but it may help you solve your problem. Below are the links to company profiles in Spain:
Office in Spain
PayPal has an office in Spain to which you can send a letter or burofax, in case the incident is serious and It is directly related to the services provided. The location chosen by the company in our country is the following:
- Plaza Pablo Ruiz Picasso, 1, Torre Picasso, 13A, 28020 Madrid
The schedule according to Google Maps is from 9 am to 6 pm. For its part, PayPal Europe's address is:
- PayPal (Europe) S.à rl et Cie, SCA 22-24 Boulevard Royal, L-2449 Luxembourg
Decision center
If you have a problem with a transaction, you can let our support team know Decision center. There you have to press the button Information about a problem.
Resolution center for problems encountered during a transaction
Moreover, from this space, it is possible Check the status of disputes you have opened and receive notifications of decisions made by the PayPal team in this regard.
Support page and community forum
Finally, I advise you to take a look at PayPal support page And for Forums. It is true that none of these options correspond to the method of communication, but it is just that It will save you a lot of time if you have questions. When you go to this section of the platform's website, you will get answers to questions like these:
- Why is the payment I sent pending or unclaimed? Can I cancel it?
- How do I release my held payments?
- How do I change my password and security questions?
- How do I add, confirm, change or delete a phone number in my PayPal account?
- How can I remove restrictions from my account?
- What is payment in 3 installments?
- How do I add money to my PayPal balance from my bank account?
- I forgot my password. How can I reset it?
- How can I open a dispute with the seller?
- How can I get a refund?
These are just some of the frequently asked questions resolved in the Help Center, but there are many others categorized by category. If your questions are answered, You will no longer need to talk to any company agent Don't use boring contact methods often with PayPal.
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