How to file a complaint with PayPal if you've been scammed with an online purchase

PayPal allows you to file a claim if you are defrauded in any way through the platform

It is no secret that PayPal has become one of the main financial tools for making online payments and transferring money. It has many tricks and functions that you should know to have a better experience. Moreover, too It offers many warranties and support to users in case of problems Related to fraud, for example.

Although PayPal, like other companies, We have a great customer protection structureNo system is completely infallible. Therefore, it is always possible to run the risk of fraud when making an online purchase, especially on unknown platforms. If this happens to you, we will tell you how to make the appropriate claim.

Steps to report that the product did not arrive in good condition

If the product you received is not in good condition, you must report this situation to the platform

One of the most common problems When purchasing products from online stores that are not well known, it's not only about not receiving anything and losing money, but also about sending the item to you, but it doesn't arrive in good condition. In this case, PayPal offers a section where you can file a claim for this event.

To do this, you must access List of payments you have made on PayPal Determine the amount to purchase the product that did not arrive safely. Next, break down the information and you'll see a section that says Report a problem. I clicked on this option.

Now, I'll take you to Interface where you can get started Article disputeThis is in the event that the product does not arrive in good condition. Here you will have to indicate to the platform whether you have not received the product or, alternatively, you have received something different from what was agreed.

because You received the product in poor condition, you will have to complete a longer form, where you will have to explain if it has internal or external damage, if your package is missing items or if it looks different from what was described before you made your purchase. But that's not all, because it's also possible that the item didn't work or you had to pay taxes that weren't mentioned. You should point out all of this.

So you should Enter the link of the product you purchased and select its category. And you will have a field of up to 2000 characters where you have to explain what happened, at least your version. PayPal also allows, in case everything can be resolved if they refund your money, to enter the exact amount you want to get, but be realistic.

After all this, PayPal will become an intermediary agent between you and the seller to reach an agreement. They may also ask you for photos of the product and its condition. If you want to have a better chance of getting your money back, you must enter all the required information.

How to report an unauthorized payment to your PayPal account

If an unauthorized payment was made from your PayPal account, you must report it to get your money back

One of the most common fraud methods that can be used on PayPal is related to payments that you have not made. This can happen when you give permission Payment to reserve a product, such as a video game, but the store is charging more than you thought, or charging twice. That's why it's also important to know how to cancel a PayPal subscription.

It is clear, It may also happen that someone has accessed your PayPal account And I made payments with it. Fortunately, there are some things you can do in these situations, besides changing your password.

If you want to report an unauthorized payment, then You have to access your account and click on the section activity. Next, you should search for the batch in question and split its information. Now you click Report a problem. At this point, the platform is able to detect whether it is a payment or a regular transfer, so it will offer you different options.

You should look for the option I want to report unauthorized activity And then in Report as unauthorized. After this, PayPal He will be responsible for investigating the situationand analyze IP data, geolocation, and other elements that allow you to understand that it is a payment that was made differently than you normally would.

you have to Report this case within 60 days That an unauthorized payment was made and they will be able to refund your money. But in general, you have 13 months to do this procedure, but the longer you wait, the less likely you are to get a positive result.

Steps to start a PayPal dispute because you were defrauded in a purchase

If you paid for the product, but did not receive anything, you should also report this scam to get your money back.

PayPal knows that buyers, or people sending money, They are the most vulnerable to deception. Therefore, it offers several features to protect these transactions and ensure money back if necessary.

It is important to note this There are products that are not covered for return, such as vehicles, real estate, gift or prepaid cards, and handmade products. It also does not protect against personal purchases or payments to family members.

If you have been scammed with products that… They have nothing to do with those we mentioned above.You must file a dispute within 180 days of this transaction. After that, PayPal will contact you and the buyer, acting as an intermediary, so that you can reach an agreement, since they are not always planned scams, but mistakes due to misunderstandings.

to start a dispute, You should find the transaction for this operation and click on it Report a problem. Now you have to choose the time of the problem you are facing, such as not receiving the product.

So, A message center will be created for you The seller can contact you. Here you should explain the whole situation and why this conflict started. The seller will then have a few days to defend himself against the accusation. If they don't or don't respond, you can turn the dispute into a formal claim within 20 days.

If you do this, PayPal will enter into a dispute, So you must enter all the information they ask to fill out the form. The seller or recipient of the money must do the same. After that, the platform will ask for evidence and a lot of data to analyze and decide who is right. PayPal generally protects the person sending the money, so if you do everything they ask you to, you have a better chance of getting a good outcome.

If you got scammed and paid using PayPal, don't worry, because The platform is responsible for protecting people in transactions. All you have to do is submit the claim within the appropriate time and enter all the information and photos that PayPal may ask for, and this way you can get your money back without much trouble.