“Stop the Washing” Law: What does it consist of and when will it come into effect?

Starting October 10, Banks and service companies will not be able to make calls to users and consumers outside business hours.. This is established by Law No. 2300, popularly known as the “Stop Cleaning Law”, which limits the insistence of assembly entities or those offering products that cannot, after the implementation of this regulation, be called on Sundays or public holidays, nor on days outside the clock. 7:00 AM and 7:00 PM.

However, on Saturdays, consumers or debtors can only be contacted between 8:00 AM and 3:00 PM. Please note that after the implementation of this law, financial institutions will no longer be able to consult users on the reasons for non-payment of their payments, although customers are encouraged to explain the reasons for their situation. In the event of non-compliance with the provisions and making calls outside the specified times, the entities will be subject to penalties.

“They will no longer call you on Saturdays, Sundays or holidays, but simply from Monday to Friday from seven in the morning (7:00 AM) to seven in the evening (7:00 PM), and on Saturdays until three in the afternoon (3:00 PM). 00 pm). They will only be able to do this twice a week. “Today a law comes into force that protects a fundamental right such as the right to privacy and intimacy for Colombians,” Conservative Party representative Juan Carlos Wales Ospina explained to NotiCentro 1 CM&.

What other restrictions does the Stop Cleanup Act impose?

This measure was promoted to regulate the channels and frequency of entities’ communication with Colombians. In fact the Ministry of Information and Communications Technologies as well as the Telecommunications Regulatory Authority You will create an “Excluded Numbers Registry” to add consumers who do not wish to receive such calls, messages or emails.

Compliance with this regulation will be verified by the Supervisory Authority of Industry and Commerce as well as by the Financial Supervision Authority of Colombia.Which will ensure the protection of consumers’ right to privacy and impose penalties on those who do not comply with the provisions of the regulations.

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