The bank responded to his denunciation by Catherine Giraldo, Carol G’s sister, who had been pushed into a suitcase.

Catherine Giraldo, half-sister of urban music singer Carol JThrough his social networks, he shared a series of complaints in which he asserted that on January 5 he had deposited about 100 million pesos and had not appeared anywhere, money corresponding to a loan balance with the Bank Social box.

In the shared video, Catherine confirmed that the bank does not respect its users because it sent a shipment and they did not deliver the corresponding Paz y Salvo, which asked her followers to help solve the problem.

“They don’t know where our money is, they don’t know where to pay because they didn’t record it, and it doesn’t appear to them that they continue to collect debts. As if we still have debts with them, they are not giving us an answer anywhere,” added the creator.

In view of the complaint filed, Banco Caja Social this Thursday in an interview with Infobae Colombia clarified the inconvenience that was presented, stating that on Wednesday, January 5, 2022, the owner of the mortgage loan in question canceled this with a check for payment. of the remaining debt on account of the payment agreement, but I declare that due to the agreement and the method of payment, the operation was carried out in the time required to carry out this type of operational action to cancel the product.

“When the customer requested Paz y Salvo for credit, it could not be generated at that moment, since the payment was in progress because it was not an ordinary payment, but an agreement to cancel the obligation that had to be checked, Paz y Salvo, which was finally issued in January 18″, The bank said in a statement.

Similarly, the bank clarified that the money deposited by the customer was always in the course of the specified process and never was “Lost”, According to how it was stated by the customer who had the respective support for the payment made.

Finally, the bank indicated that the situation with the client was resolved, and the operation was terminated on good terms.

Here is the full video of Catherine Giraldo’s complaint:

The complaint was filed on January 18 on Kathleen Giraldo’s personal Instagram account, where the number of followers has exceeded 112 thousand. The number of the videos already exceeds 1,660 “likes” and is close to 30,000 copies, and gets comments from his followers who ask him to file a complaint with the FSA.

“It’s unbelievable, you can complain to SuperFinanciera”, “Don’t worry, the truth always comes out”, “According to the bank if it’s trying to solve it”, “Exhaust all possible cases, PQRS, then you report to SuperFinancial”, “Ask for day recordings” Shipment, banks have hundreds of cameras inside “,” hopefully it will be resolved soon “,” Among other comments to support the creator.

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