The best and worst airlines in the world – Telemundo New York (47)

Modern planes, comfortable seats, and very nice flight attendants.

These are the factors that many rankings take into account to determine the best airlines in the world.

But they ignore a crucial element, according to passenger rights firm AirHelp, which is how airlines deal with customers when problems arise.

“We believe an airline should be evaluated not only by the way it treats its passengers during normal business hours, but also by the care it shows customers when things go wrong,” the report said.

To compile its annual AirHelp Score, the organization evaluated 83 airlines based on their punctuality, customer reviews and the efficiency with which they handle customer compensation claims.

The best and worst airlines of 2023

Based on data from January 1 to September 30, 2023, these are the airlines that topped AirHelp’s 2023 rankings:

1. Qatar Airways – 8.38
2. Eurowings – 8.27
3. LOT Polish Airlines – 8.11
4. Etihad Airways and All Nippon Airways – 8.09 (tie)
5. Austrian Airlines – 8.07
6. American Airlines – 7.97
7. China Airlines – 7.92
8. Wediru – 7.89
9. United Airlines – 7.88

The 10 lowest-scoring airlines on AirHelp’s 2023 list are:

1. Tunisair – 4.12
2. British Airways – 5.03
3. Frontier Airlines and Pegasus Airlines – 5.18 (tie)
4. Czech Airlines – 5.20
5. Air Canada – 5.68
6. Soul – 5.69
7. TAROM and Azores Airlines – 5.71 (tie)
8. South Eye – 5.77

Qatar Airways has topped all but one of the AirHelp Score rankings since 2015. In 2016, the Doha-based airline fell to second place, behind Singapore Airlines. In 2022, it will take the top spot with Etihad Airways, Pauliszyn told CNBC Travel.

The full 2023 roster can be found on the website website From AirHelp.

This article was originally published on Money Report and CNBC.