Ticketmaster apologizes to Taylor Swift and her fans for the ticket crisis

(CNN) – Ticket master Taylor Swift and her fans apologized Friday night after the ticket crisis It made it difficult to buy tickets for the pop star’s new tour.

“We want to apologize to Taylor and all of her fans, especially those who had a terrible experience trying to purchase tickets,” the ticket website said in a statement. Published from your blog.

The company added that it’s working to make buying tickets “as easy as possible,” though “that wasn’t the case for a lot of people trying to buy tickets” for Swift’s tour, which begins in March and continues across 52 stadiums around it. the scientist. United States for five months.

The company said it’s working to “enhance our technology for the new demand created” for the tour. “Once this is passed, if there are any next steps, updates will be shared accordingly,” he wrote.

The Middle East and Africa neglect happen yet On Friday, Soviet said the situation was “intolerable”. For her, seeing the chaos in her followers.

“I will not excuse anyone because we have asked them many times if they can handle this type of lawsuit and they assured us that they can,” the singer wrote on Instagram Friday afternoon. “It’s really amazing that 2.4 million people already have their tickets, but what really bothers me is that so many of them feel like they have to fight so hard to get them.”

Swift added that she would try to “figure out how to improve this situation in the future.”

Ticket sales for the singer’s new Iras tour started this Tuesday. But the overwhelming demand caused the sales site to collapse, angering countless fans who were unable to purchase their tickets. Customers complained on social media that Ticketmaster would not load, saying that the platform would not allow them to access tickets even if they had a pre-sale code for verified fans.

On Thursday, Ticketmaster announced that the sale to the public, set to begin on Friday, have been cancelled due to “extraordinarily high demand for ticketing systems and insufficient remaining ticket stock to meet that demand.”

“To those who didn’t get tickets, all I can say is that I wish I could provide more opportunities for us to get together and sing these songs,” Swift said.